Frequently Asked Questions

The Basics

When can I get Office 365?

What is the Cloud?

What is Office 365? How is it different from Office 2016?

What are the benefits of Office 365?

What Microsoft application/tools will be available to me when we migrate to Office 365?

How many devices can I install Office 365 on?

What is the maximum period of time Office 365 can remain disconnected from the internet?

Office 365

Does co-authoring work in all the Office 365 applications?

Office 365 Security

Will my data be safe and secure in OneDrive for Business?

Who administers my UNSW Office 365 account?

What type of compliance accreditation has the vendor undertaken to ensure the safety of my information?


What happens to my Microsoft Office Professional Plus  2016 installation when I install Office 365?

How do I install Office 365 on my Mac? 


Will Calumo still work when I migrate to Office 365?

Will I be able to use HP Trim when I am migrated to Office 365?

How do I install the 64-bit version of Office 365?

How do I make 2010 my default version when running both 2010 and 2016?

Is there a Visio and Project desktop version in Office 365 for Macs?

Why doesn't my Macro work in Office 365?

Why are date and currency formats in my Excel workbooks displaying in American format?


How much space do I have in OneDrive?

How do I sign in to OneDrive?

Why would I use OneDrive over Dropbox, Yousendit, Google Drive?

Why should I use OneNote over EverNote?

How do I change the time and other reginal settings in OneDrive for Business?

When should I use OneDrive for Business and when should I use the Network Drives?

How many versions of a document are kept when using versioning control in OneDrive for Business?

What are the benefits of Check in/ Check out in OneDrive for Business?

What happens to my files in OneDrive for Business if I leave UNSW?

What does the blue and white cloud mean that sits on the task bar on a PC?

If I share a document via 'get a link' and I don't set an expiry date. Does, the link expire?

How do I set up my personal OneDrive to sync to my computer?


Why should I use OneNote over EverNote?

Can I integrate my notes in OneNote with other Office 365 applications e.g. Sway and Word?


 How do I change the calendar Weather Bar to reflect the weather forecast to where I am located?

How do I change the temperature from Fahrenheit to Celsius in Outlook?

Skype for Business

How do I log in to Skype for Business from the Office 365 portal? (from PC/Mac)


I have tried to use Visio 2016 and I get an error message saying – The products we found in your account can't be used to activate Visio. What do I need to do to get Visio 2016?


I have tried to use Project 2016 and I get an error message saying – The products we found in your account can't be used to activate Project. What do I need to do to get Project 2016?

Power BI

Why are there changes to the Microsoft Power BI service?

Will I lose my data?

How do I check if my reports were created using Power BI Desktop tool?

How do I migrate my data?

When will the Power BI instance be moving to Australia?

Office 365 for Home

I don't know how to install Office applications on my home computer

I don't remember my Microsoft account (for Home and for Business)

I can't find my product key

I want to cancel a trial subscription

I need help sharing Office 365 Home

Known Issues

User is not seeing new features that other people are seeing

Adobe Acrobat plugins do not work with Office 365

I can't access Office 365 via a generic account

Self Install (Click to Run/C2R) is not available through the Prince of Wales Hospital proxy

Self Install (Click to Run/C2R) fails due to previous version of Project or Vision installed

Mac user can't see the "Green ticks" in Finder on OneDrive

Some characters not allowed in file names in OneDrive

User gets a Keychain popup when launching Mac apps (Powerpoint, Excel and Word)

User gets a pop-up 'A Program running on this computer is trying to display a message'

The Microsoft Office 365 ProPlus (x86) deliverable does not appear when the user is doing a 'self installation'

CRM version 4.0 is not compatible with Office 365